Refunds
If Pro is not what you expected, email within 14 days of the purchase and you get all of it back. There is no form, no exit survey, and no requirement to justify it.
Freemius is the merchant of record, so the refund is issued by them to the card or account you paid with. The request comes to us.
Email [email protected] from the address you bought with, inside 14 days. You do not have to give a reason, though one helps the product.
You get a reply confirming the refund has been requested, usually the same or next working day.
Freemius issues the refund to the original payment method. How long it then takes to appear is your bank’s business, not ours — usually a few working days.
The Pro add-on stops working on your sites. The free plugin, and everything it did, carries on exactly as before.
A renewal is not a new purchase. Cancel before it charges — you can do that any time from your account, and the term you have already paid for still runs to its end.
Write anyway if something has gone badly wrong. It stops being a policy at that point and becomes a conversation, which is the honest description of it.
There is nothing to refund. It costs nothing, and it keeps working whether or not you ever buy anything.
You can answer almost every question about Pro without paying for it. The free plugin is the whole safety model, the operation catalogue is published in full, and every Pro operation is listed by name before you spend anything.
If what you want does not exist yet, a refund is the wrong tool. Request it instead — requests are public, votable, and are what the roadmap is built from.
Install the free plugin and watch a preview or two.
Every Pro operation by name, area by area.
Ask before you buy. It is the same address either way.
Monthly, yearly and one-time lifetime licences, on three tiers, all carrying the same 14-day refund.
SiteHelm